Terms and Conditions

These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.

Website access

1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.

Use of website

1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.

1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.

Website uptime

1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.

1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.

Visitor provided material

1.6 Any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.

1.7 When using this website you shall not post or send to or from this website any material:

(a) for which you have not obtained all necessary consents;

(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.

Links to and from other websites

1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.

1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;

(b) you do not misrepresent your relationship with this website; and

(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.

1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.

Disclaimer

1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.

1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.

Exclusion of liability

1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.

1.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.

Law and jurisdiction

These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

 

Refunds and returns

We always do our best to get your goods to you in perfect condition and for them to be the items you have ordered. However, we understand that you may wish to return goods to us for a number of reasons. The following clearly explains our returns policy.

1. I have received faulty goods.

If any of the products you have ordered are faulty please contact us immediately. It may be that they seem faulty but in fact are fine – we should be able to establish what is going wrong on the phone. If they still appear faulty after this please return the items to us. They must be retruned to us within 7 days of receipt. If, on inspection, we find they are faulty, we will either refund you or send out replacement products. If we find there is no fault we will contact you and let you know. We will either be able to send the goods back to you (an additional delivery charge will apply) or can refund you for the goods as long as they are in perfect, packed and re-saleable condition. When returning your goods please quote your order number and inform us by email that the items have been sent. We recommend sending the items by a method which provides proof of posting and is ideally trackable by you – courier or Royal Mail recorded services. If we do not receive the items we will not be able to offer any refund or dispatch replacement items. You will be responsible for any lost items or packages that are sent to us but do not arrive. 

2. I don’t need the goods after all.

If you do not need the items or change your mind, just return them to us (at your cost) in perfect, un-opened, re-saleable condition within 7 days and we will refund the cost of the product(s). Delivery charges are NOT refundable. If the items are sent by courier and you refuse to accept the delivery for them to be returned to us, a charge of £15+ VAT will apply for returning the goods. If there are multiple boxes refused, extra charges may apply.

We cannot offer refunds on, seasonal products, or party helium cylinders. 
If you cancel you order before the goods are dispatched we will give you a full refund. If your order has already been prepared or is being prepared for dispatch there will be a charge for the cost of packing and administration. Minimum charge will be £5 + VAT.
Items that have been used or are out of their original packaging will not be refunded.
 

3. I have not sold the goods.

We do not work on a sale or return basis. If items were ordered for an event or stock and do not sell, we are not able to accept the return.

If the return is sent to us we will either return it to you when you next place an order with courier delivery or you can pay for the return to be sent back to you.

If we are able to accept the return there will be a charge for restocking and administration. The charge will be £5 + VAT or 20% of the product cost, whichever is greater.

4. I have been sent the wrong items.

If you have been sent the wrong items please contact us immediately and let us know what has been sent out incorrectly and accept our sincere apologies! Once it has been established that they are the wrong items, please return the goods to us in perfect, un-opened, re-saleable condition. Once received, we will either send out the correct products or offer a refund. When returning your goods please quote your order number and inform us by email that the items have been sent. We recommend sending the items by a method which provides proof of posting and is ideally traceable by you – courier or Royal Mail recorded services. If we do not receive the items we will not be able to offer any refund or dispatch replacement items. You will be responsible for any lost items or packages that are sent to us but do not arrive. If you need the replacement goods immediately another order has to be placed and once the goods are returned to us, a refund will be issued. 


5. Refunds on disposable helium cylinders

No refunds are available on disposable helium cylinders once delivered as there is no way to establish if they have been used or not
​​​​​​​
6. Refunds on hire cylinders

No refunds are available on hired helium cylinders once delivered. All returned cylinders, even if full, are vented on return to the cylinder agent to ensure that no cylinder has been tampered with whist it has been out on hire. This ensures safe and reliable cylinders are provided to all customers.